In the Exchange admin center, select mobile, and then select mobile device access.Resolution - Step 2: Confirm that the mobile device isn't blocked by an ActiveSync quarantine rule Select Enable Exchange ActiveSync, select Yes when you're prompted, and then select Save.Īfter you re-enable ActiveSync, try to set up the device again. If you see Enable Exchange ActiveSync, this means that ActiveSync isn't enabled for the user. ![]() See Step 2: Confirm that the mobile device isn't blocked by an ActiveSync quarantine rule of this article.
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